Chloride Exide: A Game-Changer in Customer Service!

By Spy Uganda 

Hello, Kampala! Let’s share good news for once when we encounter it on our water logged streets!

We’ve all heard about the horror stories January to December—terrible customer service, warranties that mean nothing, and companies that disappear the moment you need them. Well, today, I’m here to tell you a different story—one that left me genuinely impressed.

So, there I was—just one month away from my one-year battery warranty expiry dates when my car battery started acting up. I had bought it from Gaz fuel station Kisaasi, so I went back there. The manager told me, “Boss, take it to the main office in Industrial area, behind New Vision”.

At this point, I was already bracing for the usual runaround, expecting to hear the dreaded words: Sorry, warranty expired or this and that…. But what happened next? Mind-blowing.

Not only did Chloride Exide take my battery for testing, but they also gave me a temporary battery to use in the meantime. Yes, you read that right—I didn’t have to leave stranded or look for another solution, they took mine and gave me another to be using till Tuesday when I will either pick mine repaired or a new one,if mine is beyond repair.

But wait, it gets better even! As I was about to leave, they handed me a fuel voucher for Total worth UGX 20,000. Why? Because they wanted to reimburse the fuel I used to bring the battery for assessment. At this point, I was speechless!

Let’s be honest—how often do companies in Uganda, or even Africa, go this far to ensure customer satisfaction? This wasn’t just business; this was customer care on another level.

Now, contrast that with my previous experience—when I bought a Uganda Battery brand from Star Petro Station, Kisaasi. When it failed in less than a few months, I went back, hoping for a fair replacement. Instead, I got a frustrating experience where it felt like we were speaking different languages—literally. I spoke English and Luganda and they spoke ‘French’, I just had to leave, frustrated, and it’s what forced me to change. I lost UGX 260,000/- that day and vowed never to return.

I walked into Chloride Exide expecting stress, but I walked out feeling valued and respected. This is how business should be done.

Uganda, let’s start celebrating these great experiences. Let’s uplift businesses that are doing the right thing so others can follow suit.

To Chloride Exide, I say: Thank you! You’ve set the bar high, and I hope others are taking notes.